My MIDI controller isn't being recognized — what do I check?

If a MIDI controller, footswitch, or connected device (like a Roland SPD-SX in ARCHITECT) isn't showing up or isn't responding the way you expect, it's usually a connection or mapping issue rather than a problem with the app itself.

1. Connect your controller over wired USB MIDI before opening the app — several apps (including Rundown) require a wired connection for show use and don't use Bluetooth.
2. Confirm the controller shows up in your Mac's Audio MIDI Setup before trying to use it in the app, especially before using a MIDI learn feature.
3. If you're using a specific control surface (for example an APC Mini with Cycle, or a class-compliant controller like malletSTATION/MalletKAT with Pit), check that it's the primary supported controller for that feature — other controllers may need their own mapping set up first.
4. For pedals (sustain/expression) or footswitches, make sure they're plugged into the controller itself if your controller requires that, and confirm they're recognized as MIDI or class-compliant devices before starting a show.
5. If a hardware device connects over USB for editing (like ARCHITECT with an SPD-SX), close any other program that might also be talking to that device — most of these connections only support one program at a time.
6. If the device still doesn't appear, try reconnecting it after the app is already open, and check the app's device or port list to confirm it's selected there.

Still stuck? Email [email protected].